Shipping policy

Shipping & Product Disclaimer

Shipping Times

All delivery times displayed on our website are estimates and are not guaranteed.

During periods of exceptionally high demand, especially throughout October, November, and December (Q4), shipping carriers and logistics networks may experience significant delays due to Black Friday, Cyber Monday, Christmas, and increased global shipment volumes.

During this period, some orders may take significantly longer than usual to arrive. In exceptional cases, delivery may take approximately 30–45 calendar days from the date of dispatch.

By placing an order with us, you acknowledge and understand that estimated delivery dates may be affected by circumstances outside of our direct control, including carrier delays, customs processing, weather conditions, increased shipment volumes, and other logistical disruptions.

Once an order has been handed over to the shipping carrier, the final delivery time may depend on the carrier and local delivery network.

A delayed shipment does not automatically mean that the parcel has been lost. Tracking information may also occasionally take several days to update during periods of high shipping volume.

If your order is experiencing an unusually long delay, please contact our customer support team and we will do our best to assist you.

Product Appearance

We make every effort to ensure that our product photos accurately represent the products you receive.

However, actual product colors, shades, textures, finishes, or small details may vary slightly from the images shown on our website due to factors such as:

  • Screen and display settings

  • Lighting used during photography

  • Differences between production batches

  • Minor variations occurring during the manufacturing process

Minor cosmetic differences that do not affect the normal use or functionality of the product are not necessarily considered defects.

Product Quality

Due to the nature of manufacturing, individual products may have minor variations in appearance or finish.

This does not affect your statutory consumer rights. If you receive a product that is damaged, defective, or materially different from what you ordered, please contact our customer support team so that we can review the situation and provide an appropriate solution.